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Scope of Work
Mobile Application (iOS & Android)


Features include:

User Authentication
Email login

Mobile number login

OTP verification

Password reset

Guest profile

Reservation Management

Deployment Strategy

Phase 1
Discovery

Requirements gathering

System review

Current HMS assessment

Phase 2
UX/UI

Application design

Client approval

Phase 3
Development

Mobile application

Administration portal

Backend services

Phase 4
Integration

Current HMS

Reservation lookup

Notification testing

Phase 5
Testing

Quality assurance

User acceptance testing

Performance testing

Phase 6
Deployment

Production deployment

Application publishing

Staff training

Go-live




Commercials
Project Investment

Guest Experience Platform

USD $12,000

Phase 1: Discovery, UX/UI & Architecture
Phase 2: Mobile App Development (iOS/Android)
Phase 3: Admin Portal, CMS & Integrations
Phase 4: QA Testing, Deployment & Staff Training

Estimated Market Value
Comparable enterprise solutions typically range between:

USD $30,000–60,000 for a project of similar scope before ongoing licensing, support, and integration costs. Actual pricing varies depending on the number of integrations, customization, and vendor rates.



Ongoing Services
After deployment

Monthly services may include

Cloud hosting

Application maintenance

Security updates

Technical support

AI usage

Push notification usage

SMS usage (if enabled)

Email usage

Storage

API usage

Third-party service costs

Pricing will follow a scalable Pay-As-You-Grow model based on actual platform usage and agreed service levels.

Assumptions
The proposal assumes:

Existing hotel systems provide accessible APIs or approved integration methods.

The client will provide required documentation, branding assets, and access credentials.

Third-party vendors will cooperate where integration is required.

Any licensing fees charged by third-party vendors remain the client's responsibility.

Exclusions
Not included unless separately agreed:

Replacement of the existing PMS/HMS.

Accounting systems.

Revenue management systems.

Channel management systems.

Complex custom integrations not identified during discovery.

Hardware procurement or installation.

Translation into additional languages beyond the agreed scope.

Custom payment gateway development beyond supported providers.

Warranty & Support
CERQLE will provide:

180 days of warranty for defects related to delivered functionality.

Warranty excludes changes requested after acceptance, third-party outages, or modifications made by others.

Ongoing maintenance and support are available under a separate service agreement with defined response times (SLAs).

Legal & Commercial Terms
Include clauses covering:


White-Label Rights: Hotel branding is exclusive to the client, while the underlying platform remains part of the CERQLE Hospitality OS.

Confidentiality: Both parties agree to protect confidential information exchanged during the project.

Data Protection: Guest data will be handled in accordance with applicable privacy laws and industry best practices. The client remains the data controller for its guest information.

Change Requests: Features outside the agreed scope require written approval and may affect cost and timeline.

Acceptance: Deliverables are considered accepted after successful User Acceptance Testing or within an agreed review period if no material issues are reported.

Limitation of Liability: Liability should be limited to the maximum extent permitted by applicable law and is typically capped at the fees paid under the agreement. Have this clause reviewed by legal counsel for your jurisdiction.