Mobile Application (iOS & Android)
Development using Flutter.
Features include:
User Authentication
Email login
Mobile number login
OTP verification
Password reset
Guest profile
Reservation Management
Guests can
View existing reservations
Retrieve reservations using booking reference
Connect bookings made through: 2 integrations
Hotel Website
Booking.com
Expedia
Other supported channels
View stay details
Hotel Dashboard
Guests can access
Upcoming stay
Current stay
Past stays
Reservation history
Hotel announcements
Digital Concierge
Guests can submit requests including
Room Service
Housekeeping
Laundry
Maintenance
Extra towels
Wake-up calls
Airport transfers
Taxi requests
Hotel Information
Guests can browse
Notifications
Push notifications
Examples
Welcome messages
Room ready
Promotions
Service updates
Check-out reminders
Hotel announcements
AI Concierge (Phase 1)
An AI assistant capable of answering hotel-specific questions based on hotel content provided by the client.
Examples:
Advanced personalization and workflow automation will be introduced in future phases.
Feedback
Guests can
Submit feedback
Rate services
Contact hotel staff
Guest Profile
Guest information
Preferences
Communication preferences
Loyalty readiness
History
Hotel Administration Portal
Web-based dashboard including
Guest Management
Guest profiles
Reservation lookup
Guest communication
Requests Dashboard
Manage
Room service requests
Housekeeping requests
Maintenance requests
Notifications
Send
Push notifications
Promotions
Welcome messages
Content Management
Update
Analytics Dashboard
Basic reporting including
App downloads
Active users
Requests submitted
Notification engagement
Integrations
Phase 1 includes integration assessment and implementation with available hotel systems where technically feasible.
Potential integrations include: 2 options
Existing HMS/PMS
Booking Engine
Booking.com
Expedia
Website reservations
Email notifications
Additional third-party integrations requiring custom development may be quoted separately.
Cloud Hosting
The platform will be hosted within the CERQLE Cloud Infrastructure.
Included:
Secure hosting
SSL certificates
Database management
Backups
Monitoring
Basic security updates
Cloud resources are scalable and billed according to actual usage after the initial included allocation.
Deliverables
The following deliverables are included:
Flutter Mobile Application
Android build
iOS build
Administration Portal
Cloud deployment
User authentication
Reservation management
Guest requests
Notifications
AI Concierge (basic knowledge assistant)
CMS
Basic analytics
Technical documentation
User documentation
Deployment support 1 year
Deployment Process
Phase 1
Discovery
Requirements gathering
System review
Current HMS assessment
Phase 2
UX/UI
Application design
Client approval
Phase 3
Development
Mobile application
Administration portal
Backend services
Phase 4
Integration
Current HMS
Reservation lookup
Notification testing
Phase 5
Testing
Quality assurance
User acceptance testing
Performance testing
Phase 6
Deployment
Production deployment
Application publishing
Staff training
Go-live
Commercials
Project Investment
Guest Experience Platform
USD $12,000
Phase 1: Discovery, UX/UI & Architecture
Phase 2: Mobile App Development (iOS/Android)
Phase 3: Admin Portal, CMS & Integrations
Phase 4: QA Testing, Deployment & Staff Training
Estimated Market Value
Comparable enterprise solutions typically range between:
USD $30,000–60,000 for a project of similar scope before ongoing licensing, support, and integration costs. Actual pricing varies depending on the number of integrations, customization, and vendor rates.
Ongoing Services
After deployment
Monthly services may include
Pricing will follow a scalable Pay-As-You-Grow model based on actual platform usage and agreed service levels.
Assumptions
The proposal assumes:
Existing hotel systems provide accessible APIs or approved integration methods.
The client will provide required documentation, branding assets, and access credentials.
Third-party vendors will cooperate where integration is required.
Any licensing fees charged by third-party vendors remain the client's responsibility.
Exclusions
Not included unless separately agreed:
Replacement of the existing PMS/HMS.
Accounting systems.
Revenue management systems.
Channel management systems.
Complex custom integrations not identified during discovery.
Hardware procurement or installation.
Translation into additional languages beyond the agreed scope.
Custom payment gateway development beyond supported providers.
Warranty & Support
CERQLE will provide:
90 days of warranty for defects related to delivered functionality.
Warranty excludes changes requested after acceptance, third-party outages, or modifications made by others.
Ongoing maintenance and support are available under a separate service agreement with defined response times (SLAs).
Legal & Commercial Terms
Include clauses covering:
Intellectual Property: CERQLE retains ownership of the underlying platform, reusable components, frameworks, APIs, and source code. The client receives a license to use the delivered solution as agreed.
White-Label Rights: Hotel branding is exclusive to the client, while the underlying platform remains part of the CERQLE Hospitality OS.
Confidentiality: Both parties agree to protect confidential information exchanged during the project.
Data Protection: Guest data will be handled in accordance with applicable privacy laws and industry best practices. The client remains the data controller for its guest information.
Change Requests: Features outside the agreed scope require written approval and may affect cost and timeline.
Acceptance: Deliverables are considered accepted after successful User Acceptance Testing or within an agreed review period if no material issues are reported.
Limitation of Liability: Liability should be limited to the maximum extent permitted by applicable law and is typically capped at the fees paid under the agreement. Have this clause reviewed by legal counsel for your jurisdiction.
